By Jace Thomas– January 10, 2013
Let me start by getting my emotions out. I feel angry and scared, and I need to get that off my chest. I feel as if I had just sat down and had a talk with my spouse about how our marriage is over. But not why. The reality is disturbingly similar, I have just found out that a very strong relationship of mine has been betrayed and destroyed. And yet I have no idea why. I feel shaken, like I’ve just been called into the Principal’s office and I know I’m in big trouble, but I’m sitting here waiting to find out what I did.
I, like many of my friends here in the Team Covenant community have just been hit with some heavy flak from something that we didn’t even do, and are reaping consequences we aren’t responsible for. Not to say that I am blaming my great friends in Team Covenant in any way, as in my eyes they have always acted like a business should, in a very responsible way which is shown by their devotion to the community and transparency. It just feels like I got punched in the throat.
Team Covenant has been a major part in my life over the past couple years. Stumbling upon them during a random Google search, they helped show me the way of the awesome game of Monsterpocalypse. They personally became some of my best friends and helped me out with strategies, hilarious banter, and bucketload after bucketload of custom tailored MonPoc army. They helped me become the proud owner of every faction, and not for money but to help further the community which is what they were all about. I was able to help my local MonPoc community thrive because of them, which is saying a LOT when we’re talking about a dead game. Time and again they have shocked me by their level of customer service, and have gone above and beyond to the point where I actually expected special treatment such as casual and heartwarming notes in my packages, and frighteningly responsive customer service. Twice I had ordered MonPoc figures 3 days before MonPoc night because I knew someone at TC was going to strap on their rocket shoes and run down to the Post office as fast as humanly possible. One of those packages I decided to add something on after they had gotten it all ready to go, and still they went out of their way to go back and redo the package so I didn’t have to pay extra shipping because of my flaky indecisive mind. I only once have ever had an issue with the shape I had received product in (and I have ordered literally thousands of little plastic dudes from TC) when I got my Amazing Armless Drillcon, and it wasn’t even their fault yet they hooked me up no questions asked. When I found an Ultra Gorghadra in my local comic store they hooked me up with a free Alpha and threw it in one of my orders, again to save me from having to pay more shipping, so that I could fulfill the lifelong dream of piloting the most iconic planet eater ever (one of my favorite factions!). Doing all of this stuff for me while sending email after witty email to keep me up to date. I mean seriously I’ve received e-mails from Zach, Steven, and Robert that were so timely it was absolutely stalker level. Again and again, customer service that is the stuff of legends.
I almost don’t want to think about it, the fact that this wonderful Monsterpocalypse journey is over. The fact that this wonderful company has had Monsterpocalypse (let alone warmachine, which they had just started pouring their heart into with their custom terrain among other things) torn from their grip by the icy hand of fate is absolutely bewildering. I mean we should have seen something like this coming.. sure, maybe with a little more class from PP than 8 week phone tag, but I mean with that giant black hole of silence after Series 5, we all knew it. Even with that silence, Team Covenant took me into their warm embrace readily with their MonCons and their custom maps, witty banters and stellar community.
I think I’d better stop typing now before this degenerates into a Privateer Press bashing session. I’m sure there are plenty of other people who would like to vent their rage. I’d like to keep this positive as a celebration of Team Covenant and how they’ve nurtured their game over the years. Thanks guys, you know MonPoc wouldn’t be anything like it is today without you. Heck, without you the game would have died out long ago and it everyone would still think Morphers are garbage