User Terms of Service | Team Covenant

User Terms of Service

This is an agreement between You (the Customer) and Us (Covenant TCG Inc.). It describes the services we will provide to you and other aspects of our relationship. It is a legal document so some of the language is necessarily ‘legalese’, but we have tried to make it as readable as possible. These terms are so important though that we cannot provide these services unless you agree to them. By using the Team Covenant website, you are agreeing to these terms. Please read carefully.

These terms were last updated on October 6th, 2017.

1. Definitions

“Agreement” means these User Terms of Service and all materials referred or linked to in here.

“You”, “your”, or “Customer” means the person or entity using the website.

“Users” means you or anyone with access and permission to modify your account.

“Subscriber” means Users (defined above) that have signed up for a Subscription Service (defined below).

“Subscription Service” means any of our products that are automatically charged for, shipped, and delivered to Subscribers.

“Subscription Term” means the time from which you signed up for a subscription to the time you unsubscribed.

“We”, “us”, “our”, or “Team Covenant” means Covenant TCG Inc.

“Confidential Information” means all information provided by you (“Discloser”) to us (“Receiver”), whether orally or in writing that is designated as confidential. Confidential Information does not include any information that (i) is or becomes generally known to the public without breach of any obligation owed to the Discloser or (ii) was known to the Receiver before receipt from the Discloser.

“Covenant Content” means all information, data, text, messages, software, sound, music, video, photographs, graphics, images, and tags that are incorporated into the Team Covenant website.

“Sensitive Information” means credit or debit card numbers; personal financial account information; racial or ethnic origin; physical or mental health condition or information; or other employment, financial or health information, including any information subject to regulations, laws or industry standards designed to protect data privacy and security, such as the Health Insurance Portability and Accountability Act and the Payment Card Industry Data Security Standards.

“Third-Party Sites” means any third-party website or service that is used to provide the entire Team Covenant website experience.

2. General Conditions

By creating an account, you agree that the below conditions are fully met:

We maintain the following rights:

3. Customer Service

a. Customer Support. We do not promise or guarantee any specific response time, but we work to respond to all customer requests as fast as we feasibly can. If you have questions or concerns, please contact us via our contact page.

b. Shipping and Delivery. Orders placed for items not labeled as ***PRE-ORDER*** on the Team Covenant website ship within one (1) business day, but may occasionally be affected by logistical limitations of Team Covenant. Orders are typically delivered within two to four (2-4) business days for domestic (U.S.) shipments and within two to four (2-4) weeks for international shipments. Team Covenant uses a third-party, the United Stats Postal Service (USPS), to ship all orders. First Class shipments are not protected against loss or damage, so if you would like to protect against lost or damaged packages, choose a Priority Shipping method at checkout. Team Covenant does not assume responsibility for any damaged, lost, late, or otherwise missing packages shipped through this third-party service. See ‘h’ below for more information on how we handle Lost and Damaged shipments. All time frames given and relating to delivery times are given by our shipping providers that are estimates and are not guarantees.

c. Order Tracking and Insurance. First-Class domestic and international shipping methods come with tracking, but do not come with insurance. If you would like to track and insure your package, please select a Priority Mail shipping option at checkout. Priority International shipping does come with fully functional tracking to any destination but only a limited about of insurance, in an amount that is a small fraction of the order’s value. If you would like to additional insurance, contact us to arrange specifics before ordering. Lost or undelivered orders will not have any recourse without insurance, e.g. any order shipped with a First-Class method.

d. Pre-orders. We offer items labeled as “***PRE-ORDER***” through our web store. These items are always denoted as such in the title of the product. If an order contains a “***PRE-ORDER***” product, it will not ship until all products in your order are available, and will included in the title line our best estimation of when the product will be available. If you would like to have separate shipments after placing an order, email us. We will bill you for additional shipments and have available items sent before the rest of the pre-order. Team Covenant will always do everything it can to ensure timely delivery of your pre-order items. Items listed as a “***PRE-ORDER***” are not available for modification, cancellation, or refund, either in whole or in part, once submitted. There are several conditions outside Team Covenant’s control, such as allocation of supply, an irregular release system (e.g. Star Wars: Destiny “waves”), changes in release date, or pricing between the point of order and release, all of which you release Covenant TCG Inc. from being held accountable, responsible, or otherwise obligated to grant services that would otherwise cancel or modify the order or breach general Covenant policy.

e. Returns, Refunds, Exchanged.

  1. If you have received the wrong items, your shipment was damaged, lost, or if you made the incorrect purchase, please contact us immediately. We will work with you to resolve the situation quickly under these terms of service.  All returns, exchanges, and refunds are at the sole discretion of Team Covenant.
  2. Covenant Tokens and Templates can only be returned/refunded/exchanged if they are unused and have their protective covering unpeeled and in its original condition.
  3.        “Singles” are not eligible for returns/refunds/exchanges and all sales of the same are considered final.
  4. Sealed third party products can be returned as long as they are still unopened and in their original packaging fit for resale.
  5. All requests for returns, exchanges, refunds, corrections, and adjustments must be sent to Covenant no later than 30 days from the date of order delivery.

f. Refunds. If you have been overcharged or we erred in such a way that you believe requires a refund, please contact us immediately. We will work with you to resolve the situation under these terms of service.

g. Order Notifications. You will be notified via email whenever you have an order that has been shipped.

h. Lost or Damaged Shipments. Team Covenant uses a third party (USPS) for the shipping and delivery of all online orders. Only shipments sent via insured methods (e.g. Priority via USPS) will have coverage for loss or damage. Domestic Priority covers up to but not exceeding $100, and International Priority of a variable amount that is a fraction of the declared value.  Uninsured orders (e.g. First-Class options via the USPS) do not come with insurance so replacements or other recourses cannot be offered. Orders marked as delivered through their tracking are considered fulfilled and insurance or other services provided will not be available with the exception of goods having been damaged in shipment. If the customer would like to add additional insurance or services, contact us to arrange specifics before ordering. The customer assumes full responsibility of shipping method, the services offered with or without it, and the potential consequences of their choice in the event of issues or complications with delivery. Team Covenant recommends insuring your order to safeguard against these rare and unfortunate events.

i. Event Tickets and Participation: All online event registrations are non-cancellable and non-refundable. We do not refund or transfer event tickets for any reason. We use proof of purchase at the time of on site registration, so you may give your proof of purchase to someone else for registration. Attendance is mandatory for prizes and promotions materials and we do not hold or mail any such items.

j. Chargeback Claims: If a chargeback claim is submitted on any order, we reserve the right to hold pending orders until that dispute is resolved.

4. Payment

a. Payment by credit card. If you are paying by credit card, you authorize us to charge your credit card for the total amount of your order plus the shipping method that you chose. You further authorize us to use a third party to process payments and ship your order and consent to the disclosure of your payment information to said third party.

b. Subscription Charges. Subscription Charges will remain fixed during the Subscription Term unless (i) the cost of the product substantially changes or (ii) the cost of delivery substantially changes. In the event that the subscription fees change, you will be notified via email at least ten (10) business days prior to the change.

c. Automatic Subscription Payments. You authorize us to charge the active credit card on your account for all products for which you are a Subscriber up to three (3) weeks prior to release. You further authorize us to use a third party to process payments, store card information, and consent to the disclosure of your payment information to such third party.

d. Payment Information. You will keep your contact information, billing information and credit card information (where applicable) up to date. All payment obligations are non-cancelable and all amounts paid are non-refundable, except as specifically provided for in this Agreement. All fees are due and payable in advance throughout the Subscription Term.

5. Subscription Service

a. Access. During the Subscription Term, we will provide you access to use the Subscription Service as described in this Agreement.

b. Modifications. We modify the Subscription Service from time to time, including by adding or deleting features and functions, in an effort to improve your experience. But we will not make changes to the Subscription Service that materially reduce the functionality of the Subscription Service provided to you during the Subscription Term. We might provide some or all elements of the Subscription Service through third party service providers.

c. Additional Features. You may subscribe to additional products of the Subscription Service by signing up for additional subscriptions.

d. Subscription Term. The subscription term shall begin on the effective date of your Subscription and expire only when you unsubscribe.

e. End of Subscription Term. The Subscription Term will end when you cancel your subscription or if your credit card declines and you fail to update your payment information in a timely manner.

f. Customer Responsibilities. You will keep your contact and shipping information, billing information and credit card information (where applicable) up to date. Changes to your subscription or its related parts cannot be made after a charge has occurred. Changes may be made on the subscription page on the Team Covenant website any time prior to a charge. All payment obligations are non-cancelable and all amounts paid are non-refundable, except as specifically provided for in this Agreement. All fees are due and payable in advance throughout the Subscription Term. If you receive a failed charge notification, it is your responsibility to update your payment information in a timely manner or risk the forfeiture of the item in question as well as the subscription itself.

6. User Data

a. Limits on Team Covenant. We will not use, or allow anyone else to use, User Data to contact any individual or company except as you direct. We will use User Data only in order to provide Service and only as permitted by applicable law and this Agreement.

b. Aggregate Data. We may monitor use of the Team Covenant website by all of our users and use the data gathered in an aggregate and anonymous manner. You agree that we may use and publish such information, provided that such information does not incorporate any User Data and/or identify you.

c. Safeguards. We will maintain commercially appropriate administrative, physical, and technical safeguards to protect User Data. You consent to the processing of User Data in the United States.

d. User Privacy. We take privacy and security very seriously and will never sell, distribute, or market any data used in from the Team Covenant website. By placing using our services or placing an order on our website, you give us permission to email you about changes, improvements, or other relevant info regarding those products or services.

7. Third-Party Services

a. Use. We use a number of third party services in the delivery of our website, products, and services. You consent to us sharing any information you provide with these services.

b. Responsibility. We are very careful in choosing which services we rely on, but we are not responsible for how these services operate or control information.

c. Subscription Releases. We are not responsible for the timing and release for most of the products for which we offer a Subscription Service.

8. Termination, Suspension and Expiration

a. Termination. Either party may terminate this Agreement at any time. The customer may simply change their subscription settings and unsubscribe to any service at any time. Covenant may cancel a subscription or stop offering service at any time and will notify the customer should this occur.

c. Suspension for Non-Payment. We may suspend your Subscription Service if you fail to update your payment information upon it declining to process. We will not suspend the Subscription Service while you are disputing the applicable charges reasonably and in good faith and are cooperating diligently to resolve the dispute.

e. Effect of Termination or Expiration. Upon termination or expiration of this Agreement, we will immediately stop charging your account for new releases. If your account has already been charged, this is non-refundable and we will deliver the agreed upon products.

9. Other Terms

a. Amendment; No Waiver. We may update and change any part or all of these Terms of Service, including the fees and charges associated with the use of the Subscription Service. If we update or change these User Terms of Service, the updated User Terms of Service will be posted at http://teamcovenant.com/terms-of-service and we will let you know through the email you have on your account at TeamCovenant.com. The updated User Terms of Service will become effective and binding on the next business day after it is posted. When we change these User Terms of Service, the “Last Modified” date above will be updated to reflect the date of the most recent version. We encourage you to review these User Terms of Service periodically.

If you do not agree with a modification to the User Terms of Service, you will immediately unsubscribe from our Subscription Service. If you give us this notice, your subscription will continue to be governed by the terms and conditions of the User Terms of Service prior to modification for the remainder of your current term. Upon renewal, the User Terms of Service published by us on our website will apply.
No delay in exercising any right or remedy or failure to object will be a waiver of such right or remedy or any other right or remedy. A waiver on one occasion will not be a waiver of any right or remedy on any future occasion.

b. Force Majeure. Neither party will be responsible for failure or delay of performance if caused by: an act of war, hostility, or sabotage; act of God; electrical, internet, or telecommunication outage that is not caused by the obligated party; government restrictions; or other event outside the reasonable control of the obligated party. Each party will use reasonable efforts to mitigate the effect of a force majeure event.

c. Actions Permitted. Except for actions for nonpayment or breach of a party’s proprietary rights, no action, regardless of form, arising out of or relating to this Agreement may be brought by either party more than one (1) year after the cause of action has accrued.

d. Relationship of the Parties. You and we agree that no joint venture, partnership, employment, or agency relationship exists between us.

e. Compliance with Laws. We will comply with all U.S. state and federal laws in our provision of the Subscription Service, the Consulting Services and our processing of User Data. We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, legal process or governmental request. You will comply with all laws in your use of the Subscription Service and Consulting Services, including any applicable export laws.  You will comply with the sanctions programs administered by the Office of Foreign Assets Control (OFAC) of the US Department of the Treasury.  You will not directly or indirectly export, re-export, or transfer the Subscription Service or Consulting Services to prohibited countries or individuals or permit use of the Subscription Service or Consulting Services by prohibited countries or individuals.

f. Severability. If any part of this Agreement or an Order Form is determined to be invalid or unenforceable by applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of this Agreement will continue in effect.

g. Notices. Notice will be sent to the contact email address set forth herein (as such may be changed by notice given to the other party), and will be deemed delivered as of the date of actual receipt.

To Covenant TCG, Inc. 8156 S. Lewis AVE STE D, Tulsa, OK 74137

We may give electronic notices by general notice via email to your e-mail address(es) on record in our account information for you.

h. Entire Agreement. This Agreement, along with our Privacy Policy and AUP, is the entire agreement between us for the Subscription Service and supersedes all other proposals and agreements, whether electronic, oral or written, between us. We object to and reject any additional or different terms proposed by you, including those contained in your purchase order, acceptance or website.

i. Assignment. You will not assign or transfer this Agreement, including any assignment or transfer by reason of merger, reorganization, sale of all or substantially all of its assets, change of control or operation of law, without our prior written consent, which will not be unreasonably withheld. We may assign this Agreement to any affiliate or in the event of merger, reorganization, sale of all or substantially all of our assets, change of control or operation of law.

j. Authority. Each party represents and warrants to the other that it has full power and authority to enter into this Agreement and that it is binding upon such party and enforceable in accordance with its terms.

k. Governing Law. This agreement, and all transactions contemplated hereby, shall be governed by, construed and enforced in accordance with the laws of the State of Oklahoma. The partiers herein waive trial by jury and agree to submit to the personal jurisdiction and venue of a court of subject matter jurisdiction located in Tulsa County, State of Oklahoma. In the event that litigation results from or arises out of this Agreement or the performance thereof, the parties agree to reimburse the prevailing party’s reasonable attorney’s fees, courts costs, and all other expenses, whether or not taxable by the court as costs, in addition to any other relief to which the prevailing party may be entitled.