You will not be charged when purchasing this product. If you do not have an account, you will need to create one during checkout in order to activate your subscription. Your account is how you manage the details of your subscriptions, including active payment methods, shipping addresses, and quantities.
Once you have checked out, you will receive an email notification for your order, and your subscription will appear on the Account section of our website. From there, you can update quantities, see the next product set to release, or cancel your subscription at no cost.
The next product shipping through a subscription is always listed via the “Next Release” field. This field is listed wherever the product appears (at the top of this page, for instance) and in your Account section. If the field says “TBA”, that means that official distribution channels have not announced a new product corresponding to the subscription.
Subscriptions never ship previously released products. If you subscribe now, you will only ever receive future products.
If a subscription payment fails, you will have approximately 72 hours to recover that payment via the email notice sent at time of failure. If you do not correct the failed payment method, your subscription will be canceled and you will not receive the pending release. You can resubscribe at any point with a new payment method to start receiving future releases again.
How our Subscription works:
No more than 4 weeks before the expected release date of the next product – and usually right at 2 weeks before – we automatically charge 20% off the MSRP of the Expansion(s) + shipping to the payment method you save during checkout. Then, we ship those products out to you on a timeline that is likely to get them to you by their release date. We fulfill faster than any other online retailer, and currently achieve release day delivery ~91% of the time across all of our subscription shipments.
If you want multiple copies of both of these Expansions, just check out with whatever quantity you’d like and we’ll send you that many of each Expansion type in each shipment. You can always adjust this number later in the Account section of our website. You cannot get different quantities between Campaign and Investigator Expansions.
Basically, it’s a recurring pre-order that you never have to worry about again. Subscribe once, then receive all future products until you cancel. Think of it like a light switch. Your subscription is either on (active) or off (cancelled). If it’s on, you’ll receive every product that is released. If it’s off, you won’t. You can flip that switch at any time, and there are never any hidden fees or charges for doing so.
Why our Subscription works:
Our subscription system is a boon to players, distributors, and publishers because of its stability and efficacy. We do the intensive work needed to ensure smooth delivery across every part of the supply chain (well in advance of the product’s release date), which has tremendous logistical benefits for everyone involved – especially subscribers, who know that they’ll simply receive the products that they want without tracking down pre-orders for every new release.
But like all systems, stability and reliability is only possible when every part of the chain honors their obligation to purchase and fulfill. This is why we are upfront about the fact that we do not offer refunds for subscription orders once they have been processed (unless there is a mistake on our end, of course). If you are not certain that you want the products for a given subscription, it is probably best to stick with a system that accommodates last minute cancellations – and the logistical risks that come with it.
This subscription approach started with our annoyance at keeping up with the various products we needed to play the games that we love, and thousands of subscribers now rely on Covenant Subscriptions year after year. We are extremely proud of the reputation we’ve built with the service, and encourage you to check out reviews and/or ask around online to find out what other customers think. As The Dice Tower’s Roy Cannady put it (with a little creative liberty on our end):
“It’s like putting your bills on autopay, but instead of the lights staying on, awesome products show up at your door.”
Why we included two product types in one subscription:
The Campaign Expansion and Investigator Expansion are included in the same subscription in order to save expense and eliminate waste for everyone involved. Two factors drove our decision:
- Both of these products are expected to release at the same time. Having them together in a single subscription allows us to charge them and ship them under a single label, in a single box. Otherwise, due to limitations within our subscription system, we would have to process two transactions and ship both expansions in separate boxes with separate shipping labels and separate shipping costs.
- We can offer the combined subscription at a lower price (the lowest, in fact).
- Informal polling of the Arkham player base via Discord and Community found nearly 100% of respondents wanting both of these products when they release.
Shipping and returns
For standard (non-subscription) orders
Every order ships within 1 business day, unless it contains a pre-order item. Any order that contains at least one pre-order item will ship once every item in the order is available.
All orders are insured against loss or non-cosmetic damage. If a package is lost, contact us and we will initiate a missing mail search. After the missing mail search has been underway for 14 days (domestic) or 60 days (international) without results, we will resend your order. If a package suffers non-cosmetic damage, contact us so we can verify the damage and resend your order. If we cannot resend an order in the above scenarios, we will refund it instead.
You can contact us to change the shipping address on your order. If your order has not yet been packed up and queued for shipment, we provide this service at no cost. If your order has already been packed up and queued for shipment, we may be able to track it down and re-label it at a cost of $25. If your order has already shipped, unfortunately we do not have any tools to aid in reshipment. Working with the shipping provider directly is best.
Returns are available upon request and at our discretion, but will not be considered if more than 30 days have passed since delivery, or 45 days have passed since shipment. Any non-Covenant item (like an LCG expansion or TCG booster box) in resellable condition and in its original packaging is eligible for return, and any Covenant-exclusive item (like our tokens or boards) in resellable condition and with its original protective paper still applied is eligible for return. We do not cover or refund the expense of return shipping.
For any single card purchased at a price of $250 or greater: If a significant quality difference exists from the card(s) you receive and our listed description – and only if the security seal on the protective packaging is not broken – you can contact us within seven (7) days of delivery. After our written approval to return the card(s), you’ll need to supply us with a tracking number for the return shipment within seven (7) days of the original delivery to you or within two (2) business days of our written approval, whichever is later. Upon return delivery and a verification of the security seal being intact, we’ll grant a full refund
For subscription orders
All subscription orders are shipped to arrive on or as close to their official release date as possible without breaking street date within the United States, with the vast majority of subscribers routinely receiving delivery on release day. International subscribers should expect delivery 1-2 weeks after the official United States release date.
All subscription orders are sent using the most economical shipping method available based on the weight of the package, either USPS First-Class (for lighter packages), USPS Priority Mail, or UPS Ground (for heavier packages) for both Domestic and International destinations.
All subscription orders are insured against loss or non-cosmetic damage. If a package is lost, contact us and we will initiate a missing mail search. After the missing mail search has been underway for 14 days (domestic) or 60 days (international) without results, we will resend your order. If a package suffers non-cosmetic damage, contact us so we can verify the damage and resend your order. If we cannot resend an order in the above scenarios, we will refund it instead.
You can contact us to change the shipping address on your subscription order. If your order has not yet been packed up and queued for shipment (this happens early), we provide this service at no cost. If your order has already been packed up and queued for shipment, we may be able to track it down and re-label it at a cost of $25. If your order has already shipped, unfortunately we do not have any tools to aid in reshipment. Working with the shipping provider directly is best.
We do not offer cancellations, modifications, or refunds on subscription orders.