These terms were last updated on August 19th, 2025.
THESE TERMS OF SALE ("TERMS") CONTAIN IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ THESE TERMS CAREFULLY.
What's in these Terms?
THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.
By placing an order for products or services from this website, you confirm that you are of legal age to enter into this agreement, and you accept and are bound by these terms. You may not order or obtain products or services from this website if you (a) do not agree to these terms, (b) are not of legal age to form a binding contract, or (c) are prohibited from accessing or using this website or any of this website's contents, goods or services by applicable law.
The terms and conditions set forth in these Terms apply to the purchase and sale of products and services through www.teamcovenant.com (the "Site"). These Terms are subject to change by Covenant TCG, Inc. (referred to as "us," "we" or "our" as the context requires), without notice and at our discretion.
These Terms are an integral part of the Terms of Use that apply generally to your use of the Site. Our Privacy Policy governs the processing of all personal data collected from you in connection with your purchase of products or services through the Site. Collectively, these Terms, the Terms of Use and the Privacy Policy form an agreement between you and us (the "Agreement"). The Agreement governs your use of the Site and purchase of products and services through the Site, as well as other aspects of our relationship with you. By using the Site, you agree to be bound by the Agreement. Please read these Terms carefully.
1. Orders
You may use the Site to purchase products or services from us (an "Order"). By placing an Order on the Site, you are making an offer to buy products or services from us subject to these Terms; however, your Order must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept your Order at our sole discretion. In addition, you acknowledge that you understand and agree to the following:
a. Customer Support. If you have questions or concerns regarding an Order, navigate to the Orders page of your account and click 'View details' or 'View and modify' on the related Order. On the page for the Order, click the 'Contact support' button to contact us about that Order. We do not promise or guarantee specific response times for communications submitted through the Site, but we will respond as fast as we reasonably can. Our response times are typically less than one (1) business day.
b. Prices. All prices, discounts, and promotions posted on the Site are subject to change. The price charged for a product or service will be the price in effect at the time the charge occurs. You will receive a notification per the settings in your account any time a price changes before a charge occurs. Posted prices do not include taxes or charges for shipping and handling unless otherwise stated. All such taxes and charges will be added to your Order total and will be itemized in your shopping cart and in your Order confirmation email. We strive to display accurate prices on the Site; however, we may occasionally make inadvertent errors related to pricing and availability. We reserve the right to correct any such errors at any time and to cancel any Orders due to such errors.
c. Shipment. We will arrange for shipment of the products to you according to the specific delivery options chosen by you at the time of your Order. You will pay all shipping and handling charges specified with your Order. Title and risk of loss pass to you upon our transfer of the Order to the applicable shipping service. Shipping and delivery dates are estimates only and cannot be guaranteed by us. We are not liable for any delays. Orders will ship according to the timeline listed at the time you are charged for an Order. If an Order doesn't ship within the timeframe listed, notice will be provided to you per the Notifications settings in your account.
d. Delivery. We use third-party shipping services, primarily the United States Postal Service ("USPS") and the United Parcel Service ("UPS"), to ship Orders. You assume full responsibility for your Order's shipment after we tender it to the applicable shipping service. We do not assume any responsibility for Orders after they are shipped, including any damaged, lost, late, or otherwise missing packages shipped through third-party shipping services. See below for more information on how we handle lost and damaged shipments. After we tender an Order to the applicable shipping service, Orders are typically delivered within two to four (2-4) business days for domestic (U.S.) shipments and within one to three (1-3) weeks for international (non-U.S.) shipments. All time frames relating to the shipping and delivery of Orders are provided by third-party shipping services and are estimates, not guarantees. Orders marked as delivered through their tracking will be considered fulfilled.
e. Order Statuses.
Below are the statuses an Order can have in your Account and a description of each status.
Reserved. You have placed an Order for the products listed, but have yet to be charged for the Order. Orders with this status can be modified or cancelled by visiting the Order page on your account and clicking the 'View and modify' button on the Order. The credit card you have on file will be charged 2-5 weeks before the Order is expected to ship. Prices of any items in a Reserved Order are subject to change until you are charged. If the expected charge for a Reserved Order changes, you will be notified per the settings in your account at least three (3) business days before the charge would take place.
Paid. You have paid for the Order, but it has yet to enter fulfillment. Orders in this status can be modified or cancelled by visiting the Order page on your account and clicking the 'View and modify' button on the Order. Once an Order has this status, the credit card fees associated with the Order have been paid by us to our credit card processor and are irrecoverable when you select to cancel or modify the Order.
Processing. Your Order has entered the fulfillment process. Orders in this status cannot be modified or cancelled via your account. You can contact us to attempt to modify or cancel the Order, but that may not be possible. If it is possible, there may be related fees.
In Transit. Your Order has been tendered by us to a fulfillment service and is on the way to you. Orders with this status cannot be modified or cancelled.
Delivered. Your Order has been delivered according to the carrier.
Complete. Your Order was marked as delivered by the carrier or shipped more than thirty (30) days ago and is no longer guaranteed to be serviceable.
Payment failed. We attempted to charge the card you have on file for a Reserved Order and the payment failed. You can manually attempt to fix the failed payment through your account. We will automatically attempt to charge the card on file for the Order once a day for three days. If the payment is not received after the third day, the Order will automatically be cancelled.
Cancelled. Your Order has been cancelled.
f. Returns, Refunds, Exchanges, and Replacements. Unless otherwise provided in these Terms, all cancellations, returns, refunds, exchanges, replacements, other corrections, or modifications to an Order will be at our sole discretion and may include additional costs to you. Shipping and handling expenses and credit card fees already paid are typically not refundable or covered by insurance. All refunds will be credited back to the payment method that was used to place the Order. Refunds generally take one (1) to five (5) business days to appear on a credit or debit card statement.
g. Erroneous Charges. If you have been overcharged or charged incorrectly, contact us immediately by going to your Account and click the 'View Details' or 'View and Modify' button on the related Order. We will work with you to resolve the situation according to these Terms. Additionally, you authorize us to make an additional charge to your Account if you were under-charged (as determined by us) for any Order.
h. Notifications.You will be notified with status updates about each Order based on the 'Notifications' settings within your Account. You may also receive other digital communications from us in connection with your Order, and you expressly consent to receive such notifications as we determine at our discretion. By default, you will receive email notifications. If you enable text-based notifications, you authorize Covenant to send text messages with Order and Account updates, and other information.
i. Events. Attendance is required to receive prizes, promotional materials, and gaming materials, and we do not hold or mail any such items unless otherwise specified on the product or subscription being purchased. We use your proof of purchase (your email confirmation) at the time of on-site verification for events. You may transfer your registration to another person by following the steps defined in the confirmation email you receive after registering for an event.
j. Chargeback Claims. If you submit or threaten a chargeback claim on any Order, we reserve the right to hold any of your pending or future Orders until that dispute is resolved. If you submit a chargeback, you forfeit all rights to any promotional offering (eg. exclusive promotional cards, free shipping, etc.) included with that Order. This may result in additional fees (eg. the cost of paying for shipping for an Order that included promotional 'free shipping'). We will not consider a chargeback a termination of any obligation concerning any Order or other purchase of goods or services that have been initiated. You accept full responsibility for all reasonable costs that we incur fulfilling your Order in light of a chargeback. This includes any additional costs we must pay as a result of the chargeback.
You will have one hundred and eighty (180) days from the time of being denied a chargeback to pay any additional costs. If you fail to pay these costs within (180 days) of us providing notice of any additional costs, your Order will be considered fulfilled.
You further authorize us to determine the legitimacy of any chargeback at our discretion according to these Terms. You agree that the only “legitimate” claims for a chargeback related to your Account shall be those due to negligent errors and omissions by us and that in any dispute concerning a chargeback you shall bear the burden of proving such negligence; otherwise, we shall enjoy a presumption and the full benefit of any doubt that all charges to your Account are legitimate. If you win a chargeback claim against us, regardless of the reason or circumstances, you agree to return and provide proof of return shipping for any items you previously received that are in any way related to the chargeback within five (5) business days after the chargeback dispute is finalized. All items returned to us shall be in the condition specified above under returns.
k. Promotional Items. From time to time, we offer promotional items with Orders. These items are not the product being sold and have no independent value. In addition, these items are not covered by shipping insurance and we are not responsible for them if they are lost or damaged. If a promotional or exclusive item is lost or damaged during shipment, contact us immediately. While we are not required to replace any such lost or damaged item, we will do what we reasonably can to get to you the promotional or exclusive item that you expected to receive with your Subscription.
l. Product Releases. We are not responsible for the timing and release of the products. As such, if the release of a product is altered or delayed by the manufacturer, publisher or distributor after a charge has been initiated, your Order will remain pending until the release of the product in question.
2. Payment Terms
3. Subscription Services
4. Manufacturer's Warranty and Disclaimers
5. Limitation of Liability, Arbitration, and Waivers
6. Miscellaneous
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