You will not be charged when purchasing this product. If you do not have an account, you will need to create one during checkout in order to activate your subscription. Your account is how you manage the details of your subscriptions, including active payment methods, shipping addresses, and quantities.
Once you have checked out, you will receive an email notification for your order, and your subscription will appear on the Account section of our website. From there, you can update quantities, see the next product set to release, or cancel your subscription at no cost.
The next product shipping through a subscription is always listed via the “Next Release” field. This field is listed wherever the product appears (at the top of this page, for instance) and in your Account section. If the field says “TBA”, that means that official distribution channels have not announced a new product corresponding to the subscription.
Subscriptions never ship previously released products. If you subscribe now, you will only ever receive future products.
If a subscription payment fails, you will have 72 hours to recover that payment via the email notice sent at time of failure. If you do not correct the failed payment method, your subscription will be canceled and you will not receive the pending release. You can resubscribe at any point with a new payment method to start receiving future releases again.
If you have additional questions, visit the Subscriptions section of our Help Center!
How our Subscription works:
2-3 weeks before the release date of a new Hero Pack, we automatically charge $12.95 + shipping to the payment method you save during checkout. Then, we ship that Hero Pack out to you on a timeline that is likely to get it to you by its release date. We fulfill faster than any other online retailer, and currently achieve release day delivery ~91% of the time across all of our subscription shipments.
If you want multiple copies of individual Hero Packs, just check out with whatever quantity you’d like and we’ll send you that many in each shipment. You can always adjust this number later in the Account section of our website.
Basically, it’s a recurring pre-order that you never have to worry about again. Subscribe once, then receive all future products until you cancel. Think of it like a light switch. Your subscription is either on (active) or off (cancelled). If it’s on, you’ll receive every product that is released. If it’s off, you won’t. You can flip that switch at any time, and there are never any hidden fees or charges for doing so.
Why our Subscription works:
Our subscription system is a boon to players, distributors, and publishers because of its stability and efficacy. We do the intensive work needed to ensure smooth delivery across every part of the supply chain (well in advance of the product’s release date), which has tremendous logistical benefits for everyone involved – especially subscribers, who know that they’ll simply receive the products that they want without tracking down pre-orders for every new release.
But like all systems, stability and reliability is only possible when every part of the chain honors their obligation to purchase and fulfill. This is why we are upfront about the fact that we do not offer refunds for subscription orders once they have been processed (unless there is a mistake on our end, of course). If you are not certain that you want the products for a given subscription, it is probably best to stick with a system that accommodates last minute cancellations – and the logistical risks that come with it.
This subscription approach started with our annoyance at keeping up with the various products we needed to play the games that we love, and thousands of subscribers now rely on Covenant Subscriptions year after year. We are extremely proud of the reputation we’ve built with the service, and encourage you to check out reviews and/or ask around online to find out what other customers think. As The Dice Tower’s Roy Cannady put it (with a little creative liberty on our end):
“It’s like putting your bills on autopay, but instead of the lights staying on, awesome products show up at your door.”
Shipping and returns
All subscriptions are shipped to arrive on or as close to their official release date as possible within the United States, with the vast majority of subscribers routinely receiving delivery on release day. International subscribers should expect delivery 1-2 weeks after the official United States release date.
All subscriptions are sent using the most economical shipping method available based on the weight of the package, either First-Class (for lighter packages) or Priority (for heavier packages) for both Domestic and International destinations.
Orders generated from a subscription are only eligible for return or refund if their contents are incorrect or damaged beyond usability. Orders generated from a subscription cannot be canceled. Find out more by visiting our Help Center.